Product Name: Black castor Oil Hair Mask 50gm Each Pack of 2 Package Contains: It has 2 Pack of Hair Mask Composition: Natural Extract Product Quantity: 50 ml Each Hair Type: All Hair Type Form: Liquid Combo: Pack of 2 Ideal for: Men & Women Usage/ Benefits: Less Burden on Scalp Weight: 200
We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return is only accepted for damage product or different product
Only Exchange Policy Available No Return
Conditions for Exchange:
1. Eligibility:
- Items eligible for exchange must be in unused and original condition with all tags intact.
- The exchange request must be initiated within 15 days of the delivery date.
2. Exchange Options:
- Customers have two options for initiating an exchange:
a. Courier Exchange: Customers can choose to send the item back to us using their preferred local courier service at their own expense.
b. Pickup Service: Customers can opt for our pickup service, where we arrange a pickup from their address. This service incurs a fee of 300RS, which covers the cost of return shipping and processing.
3. Procedure:
- To initiate an exchange, customers must contact our customer service team through our website or by email/phone.
- Provide the order number, details of the item to be exchanged, and reason for exchange.
- Our customer service team will guide customers on the next steps based on their chosen exchange method.
4. Condition of Returned Item:
- The item must be returned in its original packaging, with all tags and labels intact.
- Items that are damaged or not in their original condition may not be eligible for exchange.
5. Processing Time:
- Once we receive the returned item, our team will inspect it to ensure it meets the exchange conditions.
- Exchange processing typically takes 5-7 business days from the date of receiving the returned item.
6. Exchange Restrictions:
- Certain items may not be eligible for exchange due to hygiene reasons or manufacturer restrictions. Please check the product description for exchange eligibility before making a purchase.
7. Refund Policy:
- We do not offer cash refunds for exchanged items. Customers will receive store credit equivalent to the value of the returned item, minus any applicable fees.
8. Contact Us:
- For any questions or assistance regarding our exchange policy, please contact our customer service team at +91 9876442322
